At internallyconnected.us, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the conditions described below, please contact us so we can help resolve the issue.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, tags, and accessories, where applicable.
  • Be accompanied by your order details or proof of purchase.
  • Be returned within 5 days of receiving your order.

Items that have been used, damaged after delivery, altered, or returned without the required packaging may not be eligible for a refund or replacement.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product.

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage or incorrect item

After reviewing your request, we will let you know whether the item qualifies for a replacement, return, or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products
  • Items made specifically according to a customer’s request
  • Products that have been used or worn
  • Items damaged through misuse or improper handling
  • Gift cards, where applicable
  • Any other products specifically identified as non-returnable on the product page

Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we may cover the applicable return shipping costs.

For returns due to a change of mind, incorrect selection, or other reasons not caused by us, the customer may be responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Please allow 5 days for the refund to appear in your account, depending on your payment provider or bank.

Original shipping charges may be non-refundable unless the return is the result of an error on our part.

Exchanges

If you need to exchange an item, please contact us. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

How to Request a Return

Please provide your order number and explain the reason for your return. If the item is damaged or defective, include clear photographs or videos where possible.

Do not send an item back before receiving return instructions from our team.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, first check your bank account or payment provider.

If the refund is still not visible after the stated processing period, please contact your bank or payment provider.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

internallyconnected.us
Phone: +1 (804) 770-3733
Address: 8401 Mayland Dr, Suite #11567 Richmond, VA 23294

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.